Sorry, Kate Hudson. Even CHER thinks your Fabletics active clothing line SUCKS.
Here’s the background: Fabletics is a subscription based service which charges you $49.99 every month (unless you remember to opt out) and sends you workout clothing. You can send back the clothing for store credit, but there are catches/caveats/weird asterisks, surprise surprise. Some customers say that it was unclear when they first filled out a survey on Fabletics and purchased cheap clothing that they were authorizing the company to charge them monthly. Oh yeah, and you can also ONLY cancel on the phone even though it’s an online company. Convenient.
When singer Cher tried to use Fabletics (which is also amazing in its own right. Love you, cher!) she went through the sign up service, which includes a quiz indicating your style and clothing preferences, and got the impression that it wasn’t a legitimate sale. She wisely opted out and then tweeted about it, saying that something wasn’t right essentially:
THen, Fabletics issued a statement to Business Insider and it’s all very tongue in cheek:
First of all, we LOVE Cher! So bummed she did not like our member quiz. The introductory quiz helps us better understand our customers and personalize the shopping experience. By asking shoppers for their style and size preferences, we’re able to save our customers tons of money and eliminate waste. We try only produce the clothing that people want. It is true that some people don’t like to shop this way, but there are over 1 million active customers of Fabletics who love it. I wish we could turn back time and explain all this to Cher.
Funny, I guess. But also kinda rude? Not sure I’d ever use Fabletics before this- and definitely not going to after.
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